The Fine Print (But Important Stuff)
We like to keep things simple, transparent and stress-free. These policies help us provide safe, reliable care for your pets while making sure everyone knows what to expect.
Booking & Reservations We like to get your meet and greet set up at least a few weeks before services. Book 60 days in advance and receive a 5% discount.PaymentWe request half upfront, and the remainder when services are complete. We prefer Cash or Venmo.Cancellation PolicyWe ask that you inform us of any changes at least 30 days prior. We understand that plans change and sometimes the unexpected happens. We will always try to work with youHoliday & Peak DatesWe charge an extra $20 for holiday bookings (New Years Day, Easter, 4th of July, Labor Day, Memorial Day, Halloween, Thanksgiving, Christmas Eve, Christmas Day.Early Booking DiscountYour 60+ day offer, minimum purchase requirement, exclusions, and whether it can be combined with other offers.Overnight Care We go over this during our complimentary consult. What an overnight actually includes, approximate arrival/departure expectations, daytime absences, and what isn’t included.Daily Check-InsWe go over this during our complimentary consult. What your 15-, 30-, and 60-minute visits include and how visit timing works.Pet & Home AccessWe go over this during our complimentary consult. Details such as keys, door codes, alarm systems, lockouts, and what happens if we can’t access the home.Pet Health & SafetyWe go over this during our complimentary consult. Details such as medications, behavioral concerns, vaccination expectations if applicable, emergency veterinary care, and owner authorization.Home CareIf needed we, upon request we take care of mail/packages, plants, garbage/recycling, gardens, and if there are any limits on additional household tasks.Inclement Weather & EmergenciesWhat happens during snow, ice, wildfire conditions, power outages, road closures, or other circumstances that make travel unsafe.Visitors & Third PartiesWe discus this during our complimentary consult. whether cleaners, family members, neighbors, contractors, etc. can enter the home while we are responsible during your time away.Cameras & Recording DevicesDuring our complimentary consult, please disclosure of indoor/outdoor cameras, particularly important when one of our sitters is staying overnight.Photos & UpdatesWe discuss this during our complementary consult. How often you would like to receive updates and whether pet photographs may be used on our website/social media.Early Returns & Extended TripsWhat happens if someone comes home early or needs us to continue care longer.SuppliesOwner is responsibility for providing sufficient food, medications, litter and other necessities.Liability & Veterinary EmergenciesAuthorization to seek veterinary treatment when an owner can’t be reached and responsibility for veterinary expenses.Customized Products & PhotographySeparate terms for custom merchandise, digital images, cancellations, turnaround times, etc.